For former connectFirst members
Find official conversion updates and organise account-specific questions.
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GUIDES / LIBRARY
Banking guide library
Sixteen guides and reference articles covering connectFirst, everyday accounts, payments, saving, borrowing and problem resolution.
Editorial review: October 3, 2026 · Published by Oleksand Tsygan
connectFirst and Servus
History and official instructions for affected accounts.
The merger, explained
Understand the historical dates and the distinction between merger and integration.
Everyday accounts and payments
Costs, statements, recurring payments and a voluntary change of provider.
Account costs
Work through a fee example and build your own comparison.
Questions before choosing
Read a fee schedule with a practical checklist.
Make sense of an account statement
Reconcile a period’s activity, understand timing differences and prepare precise questions.
Manage automatic payments and debits
Understand who initiates a payment, how changes work and what cancellation does.
Changing providers
Map recurring payments and verify arrangements before closing an account.
Savings and deposit protection
Interest, term commitments and the distinction between deposits and investments.
Savings account basics
Read rate conditions and understand a simple interest illustration.
GICs and term deposits, explained
Read maturity, interest, early-access and renewal conditions with a worked return example.
Alberta deposit guarantee
Understand CUDGC’s published coverage and check the nature of your product.
Borrowing and card costs
Understand the agreement, payment obligations and charges.
Read credit card costs and statements
Distinguish balances, minimum payments, purchase interest and cash-advance conditions.
Understand overdraft costs and limits
Separate borrowing, fees and returned payments, with a simple cost illustration.
Problems and reference
Organise an unresolved issue or look up an unfamiliar concept.
Work through a banking problem
Organise a fee, payment, access or suspicious-message question.
Prepare a banking complaint
Build a chronology and find the provider’s escalation process.
Banking glossary
Understand common words in account documents.
Common questions
Clarify the website’s role and where to get account help.
Use the right document for the answer
Our examples teach a method. They do not quote provider prices. For current terms, use the provider’s documents; for general concepts, use the linked consumer education sources.