READER QUESTIONS
Frequently asked questions
Answers about this independent website, connectFirst and Servus, current banking information and how to use our guides.
Editorial review: October 3, 2026 · Published by Oleksand Tsygan
The publication
Who operates this website?
Oleksand Tsygan publishes this independent guide. Read About for its scope and disclosures.
Is this an official banking website?
No. It is not affiliated with, operated by or endorsed by connectFirst or Servus. It offers educational articles only.
Can I sign in, open an account or send money here?
No. Use the official Servus website for its banking services. This publication has no account access or application forms.
Are the articles personalised advice?
No. They explain public information and provide questions and examples. They do not assess your circumstances or recommend a particular product.
How does the website earn money?
This version has no monetisation, sponsored placements, affiliate links or paid rankings. Future commercial arrangements must be disclosed before publication.
connectFirst and current information
What happened to connectFirst?
Servus announced that the merger closed on May 1, 2024. The overview explains why merger history and banking integration should be read separately.
Where should former members check changes?
Use the dedicated Servus update page. Our former-member guide helps organise the topics to check.
Do you publish live fees, rates or service status?
No. Worked examples are hypothetical. Current fees, rates, eligibility and availability must be checked with the provider.
Does a review date guarantee the information is still current?
No. It records when the cited material was reviewed. Pages can change later; use the linked original when making a decision.
Using the guides
Where do I start when comparing account costs?
Read the worked fee example, then use the banking checklist with the actual product documents.
How can I report a factual error?
Identify the article and statement, and provide a reliable source. See Contact and corrections for the current contact status.
Should I send you account numbers or documents?
No. This publication does not investigate member records. Take account-specific questions to the provider through its official support channels.
Protection and unresolved problems
Read the Alberta deposit-guarantee explanation to distinguish deposits from non-deposit investments. For a disputed fee or payment question, use the practical problem guide. If an enquiry remains unresolved, prepare a complaint using the institution’s own procedure.